FAQ

We anticipate this release will sell out quickly and understand that not everyone will get the chance to purchase their own bottle. A limited number of bottles will be allocated to select retailers throughout Kentucky. You can also visit our Aquifer Tasting Bar later this year for the chance to sample each spirit. Thank you for being a New Riff Whiskey Club Member!


Fall 2023 Whiskey Club Reminders and FAQ


    • All sales are limited to 1 (ONE)  bottle of each expression, per person. Duplicate purchases by a single NRWC account will be canceled and refunded.
    • Bottles may be picked up via appointment only. In addition to weekday slots, we’ve created two Saturday pickup parties at the Distillery. Pickup parties will feature complimentary lite bites, drink specials and samples of both Whiskey Club releases. To join a pickup party, select a time on October 28th or November 4th.  Pickup slots are first come first serve.
    • You will have 60 days from your purchase date to pick up in the shop, or your purchase will be automatically forfeited and refunded. 
  • Whiskey Club purchases cannot be shipped and must be picked up at the Distillery.


Can I pick up a bottle for someone else? 

Yes! If you are planning to have someone else pick up your bottle, please include their name in the notes section of your order.  Upon pickup, please ensure they have your name and order number to help expedite the pick up process.

 

I’m having trouble logging in. 

First ensure you have the correct email for your whiskey club account? Often, we have customers using their work or personal email when their club account is through one or the other? You can also try resetting your password? Please note, if this will be your first Whiskey Club purchase, you will need to create an account. NRWC accounts are free, no obligation and can be canceled at any time.

 

I can't schedule a pickup date?

Due to the volume of sales our webstore may need a few moments to catch up to book your pickup date. Don't worry, if you have an order confirmation you are all set and will receive an email or text with a link to schedule within a few hours. You will need an appointment to pick up your bottle.

 

I was not able to purchase, but saw someone online with more than one bottle. 

We're sorry you missed out on this release. We do everything in our power to ensure bottle sales are limited to one bottle per purchase. Oftentimes customers will pick up bottles for family and friends and appear to have more than one. A limited number of bottles will be allocated to select retailers throughout Kentucky. You can also visit our Aquifer Tasting Bar later this year for the chance to sample each spirit! 

 

A note on our whiskey club checkout during a release -- what can happen when a whiskey sells out.

 

We have been overwhelmed by the support and enthusiasm you, our dear Whiskey Club members, have shown for our limited and rarer products. Thank you for all of your support! 

 

Each year, we tweak and improve our system, often responding to direct feedback from you! One item we have heard recently is confusion around having an item in your cart that seems to "disappear" before you can complete checkout. When this happens, there are more customers with bottles in their shopping cart than actual inventory. Thus, when the bottle sells out, many of you feel you have lost the bottle. After much conversation and deliberation with our tech partners, we still feel the current system offers the best opportunity for first come first serve sales and means this phenomenon may still continue.

 

We hope you can understand if this happens that it is simply the outcome of a higher demand than supply. The good news is, with your support and interest our production has increased year over year and we will continue to have more and more products available.